Inner Workings

Tales of Transparency – Pay No Attention to the Man Behind the Curtain

Out of curiosity, we sometimes get asked why we do not have a new item physically in stock even though it may be marked as such on our web site. The simple answer is time or perhaps more to the point, time management. We run a tight ship here at The Motor Pool. When a noteworthy item comes in that has been pre-ordered up the gazoo, we begin the arduous task of searching our ordering system for the item in question then wedding it with other items that may already be held for the customer or other newly received items expected around the same time frame, thereby reducing shipping costs for everyone concerned. For instance, when the 1:32 scale Forces of Valor vehicles start appearing on the horizon, we may need several days head start to address each new item, contacting the customer if we do not have their proper billing information, editing orders to prevent redundancy, adjusting inventory counts, and such. If we waited until the merchandise actually arrived, then we’d get swamped with new orders as well as old, potentially undermining the process of getting product out in the most expeditious manner possible. As we get larger, and make our products available on additional venues, this issue can easily get exacerbated, so we make every effort to keep everything correct, up-to-date and ship-shape, particularly during the hectic holiday shopping season.

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