Friends, we are starting to run into the same issues we’ve warned you about since our inception — customers placing a single order that combines in stock merchandise with pre-orders. Now, its one thing if the pre-ordered merchandise is due out soon. Generally, it means we will pull the items we do have in stock, set them aside, then simply wait for the pre-ordered merchandise to arrive so we can fill the order completely. This reduces our shipping costs as well as yours.

Unfortunately, there are a number of customers that are not following our ordering guidelines and are instead combining items we have listed as being available with items not due out for several months. I can understand your eagerness to order what is probably a highly coveted item but it creates chaos for us because it ties our hands for an indeterminate period of time. As I’ve indicated previously, we will not hold merchandise/orders for more than a couple of weeks. Its either take delivery of your order or we will cancel it outright.

Please people, look at the dates of availability for each new item before placing an order with us. While I can understand wanting a particular item for whatever reason, do so by placing a separate order for it then place a second order for the items marked as being in stock. Thank you for your cooperation and together we can cut down on the number of problem orders we receive.