In recent months, we’ve noticed an uptick in eBay buyers placing orders with us only to cancel them within minutes. Oftentimes, this occurred with buyers who had little or no positive feedback and seemed to be relatively new to eBay. We wondered why this was occurring since the buyer can theoretically review the invoice prior to commitment and sending us their payment. initially we thought it was buyer’s remorse but have instead reached the conclusion that buyers were looking to get a positive feedback added to their profile to make them look better to other sellers.

Our policy has always been to block these types of buyers from placing further orders with us since they are essentially wasting our time and screwing with the system. To combat this growing problem, we decided to go one step further when it comes to leaving feedback. Going forward, we have changed our policy by leaving positive feedback only after payment has been made, the customer has received the item and they have first left us positive feedback so that they cannot game the system. Once they have done this, then eBay will automatically leave them a canned positive feedback on their profile.

If you are a legitimate buyer, I strongly suggest that you refrain from this type of behavior or at least notify us why you are looking to scratch your order before attempting to cancel the transaction. Once we hit the “Block Buyer” button, you can no longer communicate with us through eBay’s messaging system and we are not going to reinstate you unless you have a good explanation as to why you need to cancel your order. We’re sorry to have to make this change but quite frankly we aren’t here to play games with buyers since we are upfront with our listing and feedback history. We hope everyone understands why we have resorted to making this change but a few bad apples have made it necessary for us to keep up with these types of shenanigans by altering our feedback policy.

Takeaway: Expect to be permanently blocked on eBay if you submit an order only to cancel it within minutes of its being placed.