We’ve decided to put a halt on stocking any further JC Wings military products. Five months ago, after speaking with the Company’s owner to voice our concerns over several topics, we indicated to them that they needed to build a dedicated web site so that their customers and the trade could see and speak to them directly instead of trying to track them down on social media. Its 2025, folks, and its about time every manufacturer has its own web site where anyone can speak to a manufacturer through normal channels rather than through chaotic FB threads. Moreover, their quality control went downhill last year, and we were besieged by requests from customers for parts that they were unable to obtain from JC Wings directly. Again, as a retailer, we do not stock parts for any of the products we sell. Even if parts were available from any of the manufacturers we deal with, we would have to enlarge our storage facilities by two fold to house said replacement parts. It is the manufacturer’s responsibility to not only handle these types of issues but to provide parts to their customers whenever the need arises, that is if they plan to work with the customer going forward. From our standpoint, we pay our invoices promptly but having said that, we also expect a level of service from the manufacturer or its authorized distributor that is commensurate with that level of professionalism all of which is aimed at handling these types of complaints in a competent and expeditious manner.
Anyway, it doesn’t appear as if the manufacturer was serious about creating a web site or ready to provide the services necessary to support their business. So, we’ve decided to stop carrying the line until they can demonstrate to us and others that they are both keen to sell and service their clientele as we would like to see. We’re sorry to have to take this step and hope that 2025 represents a turning point for JC Wings if they want to continue selling their models both here and abroad. If they wish to address this concern in a public manner we have no problem posting their response as an addendum to this post.