Tales of Transparency

Tales of Transparency: Odds and Ends for December

Thus far, the 2020 holiday season has been exceptionally busy. So much so that we haven’t had the opportunity to publish a newsletter in over three weeks. Obviously it means that we haven’t been able to stay in touch with our customers on a regular basis and have instead had to rely upon short blog posts and web updates to keep everyone informed as best as possible. Part of the problem has been the pandemic, which has led to more people purchasing online from vendors they know and trust. It also means that we have sold through a good portion of our top end merchandise, and have had to re-purchase some stock from our suppliers at a time we would rather it draw down a bit to prepare for year end inventory. Be that as it may, it means a lot more unforeseen work which has taken us away from some of the chores such as creating newsletters.

In other news, we’ve learned that our distributor just received their December shipment of Hobby Master products, which brings them up-to-date on what they were expecting to receive for the calendar year of 2020. It also means that a great many highly desirable models are en route to us, including their latest 1:48 scale Messerschmitt Bf-109 fighter and their eagerly awaited inaugural F-105G Wild Weasel. Many of the newest models are still employing line art sketches in lieu of actual product photos to convey their appearance, something we hope to address shortly once actual imagery have been posted online.

Another supplier has indicated that the first shipment of 1:43 scale military vehicles under our proprietary Armored Fighting Vehicles of World War II line are expected to make landfall in late December, as is the first shipment of 1:72 scale Warbirds of World War II. The same distributor also reports that the follow-on shipment of FOV’s MH-47 Chinook is en route to them as is FOV’s initial pairing of Royal Australian CH-47 helicopters. This, combined with some other restocks means we are going to be very busy throughout the holiday season as well as the post holiday time frame in the run up to New Year and beyond.

Beyond that, we aren’t anticipating any other major shipments until January, which will likely include lots of Panzerkampf, PMA, Corgi and other lines that are deeply in need of additional reinforcements. Lastly, Corgi has announced the cancellation of CC60216, the second Panther tank in the series. No reason was given apart from “problems with the tooling.” We’ve cancelled any pre-orders for this item and are still awaiting the other vehicles in this series due out some time this winter.

Anyway, that’s it for now as we return to our everyday job of getting merchandise out the door as quickly and expeditiously as possible. As always, we wish everyone a happy holiday and a joyous New Year and hope we have done out utmost to bring a little piece of diecast heaven to your doorstep in a year many of us would prefer to soon forget. Enjoy!

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Tales of Transparency: Lightning Strikes Twice

For anyone that has been following this blog, you’ll probably remember that way back in 2017 my son-in-law, Dr. Samir Pandya, along with the assistance of Dr. Whitney McBride and a good portion of the esteemed surgical staff at Maria Ferrari Childrens Hospital in Westchester, New York, successfully separated conjoined twins who were connected at their spine and shared several internal organs. A minute long commercial ran at the conclusion to the 2017 Super Bowl, congratulating the parents and pointing towards the complexities of performing such a procedure. I’ve posted both before and after photos of the twins, who are now fully ambulatory and are destined to lead long and fruitful lives, just as it was intended, thanks to their 20 plus hour long operation.

On a recent trip to Dallas, I mentioned that I had received a photo of the twins from their mother, who are now five-years old, and looking perfectly healthy. His response, rather curiously, was “which set of twins were in the photograph?” I looked at him, unsure of what he meant by that flippant remark, not putting two and two together until he filled me in further. Turns out that just a few weeks ago he, along with the eminent staff of the Childrens Hospital of Dallas, successfully separated a second set of conjoined babies, this time around connected at the liver. Unfortunately, I don’t have any photos to share with you but suffice it to say that he has entered a rather select worldwide fraternity of medical professionals who have now separated multiple sets of conjoined twins. Needless to say, they look forward to helping other young families in their quest towards leading normal lives, all with the help of modern medicine and the patience and fortitude of doctors such as Samir.

I’ll get off of my soapbox now. Oh, and if you aren’t already doing so, wear a mask. If he can wear it for over 20 hours, you can do it for just a few scant minutes every day. Thanks and Happy Thanksgiving….

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Tales of Transparency: Odds and Ends for October

The pandemic, as many experts have predicted, has had a major impact on our business over the last few months. Sales have grown exponentially on all of our sales venues, which has accelerated in recent weeks. As a result, we are genuinely concerned that we may run out of certain key items ahead of the start to the traditional holiday shopping season. While we are working closely with all of our suppliers to ensure a steady flow of merchandise to back fill our shelves, the fact remains that many hot-selling items will likely be in short supply going forward. We therefore strongly recommend you peruse our site and place your orders as early as possible. Keep in mind that the major carriers are expecting a record shipping season during the fourth quarter and have already gone on record to indicate that orders need to be shipped out as early as possible to guarantee their arrival before the holidays. With that said, we wish you a happy and healthy holiday and look forward to servicing your needs for the remainder of the year.

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Tales of Transparency: August Odds and Ends

As the summer winds down, we’re beginning to look ahead at the all-important holiday selling season. Over the past week, a handful of formerly sold out items have once again returned to stock or are expected in time for holiday ordering. Oxford’s rail gun is back in stock and PMA’s Otto Carius Tiger I heavy tank is slated to become available again around the end of October or early November. Both items sold extremely well in 2019, so we look forward to brisk sales, now that they are returning to store shelves.

In other news, we’ve announced the roll out of the Armored Fighting Vehicles of World War II line of 1:43 scale military vehicles. To be clear, these are the same vehicles that were first made available through Altaya and released throughout Europe the past few years. Our line will be released sequentially as per the Altaya line, with six vehicles scheduled to be produced each and every month until the original line has run its course. At that point, we will evaluate the line, either introducing new liveries for several of the existing vehicles and/or producing a completely new set of complementary armored fighting vehicles, many of which have never been offered before in 1:43 scale. Lastly, we are hard at work repackaging the line and including numbered collector cards with each and every release. We fully expect this line to appreciate over time, so keeping all of the marketing materials that comes with each vehicle is vitally important if you are looking to one day sell off your collection.

There seems to be some movement on the Dragon Neo Armor front, both forwards and backwards. For some reason, their original US M1128 Mobile Gun System #DRR63007 appears to be sold out even though it never made it here to North America. We can only assume it was a phenomenal success in Asia. On the upside, a new M1128 Mobile Gun System is expected in October, DRR63013, so we will substitute any orders we received for DRR63007 with the replacement vehicle. If you prefer not to receive the replacement vehicle, please drop us a note and we will remove it from your order. We apologize for the inconvenience, but many of the anomalies you see occurring within the industry are simply out of our control.

Speaking of things that are out of our control, Forces of Valor continues to move at a glacially slow pace, promising lots of items for the holidays that we, quite frankly, don’t think will occur until well into 2021. We understand that they are doing their utmost to produce the finest specimens of AFVs known to man, but the problem remains that they continually make empty promises even when they understand the ramifications for doing so. For example, images for their three Sturmtigers have been hinted at for months now, and, as August draws to a close, the Company still hasn’t posted any paint masters for all the world to see. How they can then claim to have product available before the holidays is a mystery at best, which only ends up disappointing both their customers and retail partners. And then they claim to be making at least twenty different versions of the Tiger I tank for 2021, with more waiting in the wings under their Tank Ace series. Just one SKU requires, from a spatial standpoint, several feet of room so 26 over-sized cartons are a beast to manage, provided we, and others, agree to stockpile so many of the same vehicle type.

Now, we’ve been doing this for 20 years and I have NEVER run into an instance where a manufacturer decided to release so many of what is basically the same vehicle all at one time within one calendar year. I fully understand there are some cost savings that result at the manufacturer’s end by producing so many identical products within a single run, but even the auto manufacturers recognize this strategy has limitations. For a retailer such as ourselves, to tackle an endeavor of these proportions ties up an enormous amount of cash, to say nothing of the room required to keep everything in stock. We can only assume this same strategy will carry over to all of their other 1:32 scale projects, which is great for the collector since they will have loads to choose from, but absolutely overwhelming for both the retailers and distributors alike. Its not that I have anything against FOV since we helped to put them on the map when they first came into being 18 years ago. But come on, 20 or more different Tigers when the market in the wake of a global pandemic can sustain but a handful? That’s a bit much for even the most ardent supporters.

My biggest beef with the new owners of FOV is that there is no sense of urgency. Items are routinely announced only to languish on the manufacturer’s back burner for what seems like an eternity. Everyone’s hopes are raised then eventually dashed when deadlines pass and nothing more is mentioned either on their web site or through social media. Granted the pandemic has adversely affected a great many companies but even when you factor this sordid matter into the equation they just never seem able or willing to move the ball forward when other manufacturers, faced with the same issues, have dusted themselves off and begun fulfilling their promises. I’m not sure why FOV seems to follow this tact year in and year out but when pressed for an answer all they seem willing to say is that they are looking to produce the best possible replica. Great, but when? Its a strange way of meeting the needs of their collectors when they regularly claim that they have their best interests at heart. If I were to put it in football terms, its a bit like watching your favorite team take to the field, line up along the twenty yard line ready to hike the ball, then watch as quarter after quarter, game after game, nothing happens except for the clock winding down.

Lastly, we plan on moving our web site from Volusion, our current e-commerce platform, to Big Commerce, some time within the next 30 or so days, barring any unforeseen issues. All of the data we currently utilize should be moved over without any hitches and the migration should be rather seamless given the assurances we have been given by both BiGCommerce and our off-site technology team that has handled many of our previous projects.

That’s it for now. As always, Panzers vor!

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Tales of Transparency: Snippets and Shipments for July

So, there’s a bunch of things we can report on right now and some that we’ll have to leave on the back burner for now. For openers, we’ve rejiggered our Hobby Master release schedule in keeping with the latest monthly shipments expected from the manufacturer. Some items have been moved up in the schedule, others back, while a handful have been assigned indeterminate dates of release. We can only assume that Hobby Master is still grappling with the affects caused by the COVID-19 pandemic that swept through Asia earlier this year.

The first shipment of Panzerkampf products are en route to us and expected as early as late July. The three CH-53 helicopters have temporarily been removed from the release list largely because we are getting conflicting information concerning their availability. Rather than accept more orders, we thought it prudent to close the pre-order window until we have a handle on things and can be assured they are still going to happen. It wouldn’t be the first time we were told something was in the wings only to learn that circumstances have since changed. Update: We have received confirmation that the three CH-53 helicopters are indeed happening although the retail price has now been set at $69.99 apiece. All three are expected in September.

We are expecting a major restock of certain Forces of Valor products some time in August. Presently, we do not anticipate any new items; just a number of previously released items that have been out-of stock for several weeks running. New items will likely trickle in some time in August or September depending upon the go-ahead from the manufacturer.

We have a major product line announcement that we can’t discuss just yet until we are further along in the design and development process. Its a line a lot of people have been asking about for quite some time, so we’re happy to report that movement is afoot in the right direction and the line will certainly enhance our growing portfolio of diecast military products.

That’s it for now. On a personal note, I just wanted to acknowledge the passing of my father, Max, at the age of 90 who passed away on Father’s Day from complications brought on by old age. While the family lost its patriarch, it also gained a new member on July 10th with the birth of my first grandson, Logan Jackson. All is well, although we all have to get used to the idea of having a boy in the family, after a successive string of girls for the better part of 40 years.

Enjoy the summer!

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Tales of Transparency: Web Site Facelift

Our web site’s facelift was implemented on June 18th. Obviously, we now have to work on some of the technical issues the update caused and have already asked our design team to look into most of them. The New Arrivals scroll on the home page does not reflect any of the newest items to come in. Likewise, the sliders have not been added, and some technical issues, such as a somewhat smallish font size, may make it difficult to read text across our web site. If you feel the new font is too small, press the Control key and the “+” sign to increase the font size. Conversely, press the Control key and the “-” size to reduce the font size should it get too enlarged. Hopefully, we’ll have most of the most glaring issues addressed over the course of the next few days.

In other news, we’ve been asked to join the eBay Partner Network which, as far as I can tell, serves as a means of driving additional traffic to eBay by adding product links to third party e-commerce sites, blogs, and social networking sites that point directly to items that can be purchased on eBay. In a nutshell, it acts much like the Amazon affiliate advertising program introduced some ten or more years ago, something most retailers have abandoned in recent years. That pretty much shows how far eBay is in its relationship with Amazon, its principal online competitor. Although sales are up at eBay — largely due to increased ordering as a result of the pandemic — they pale in comparison to Amazon, who seems to routinely add associate positions while eBay has shed itself of thousands of workers. Its no wonder eBay is reportedly up for sale, after having divested itself of its StubHub and Classified businesses to generate added capital. While we will likely add several links to our blog to support this initiative, don’t be a bit surprised if eBay decides to accept an offer from the likes of Walmart, Google or someone else, thereby conceding that it can no longer stay apace of Amazon or even Walmart.com in the aggregate e-commerce business. Sad considering it had an early lead and squandered it by not recognizing industry trends that others had either fostered or accepted over the years. Goes to show that it pays to stay current.

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Tales of Transparency: New Motor Pool Home Page

Please be advised that we have given our designer the go-ahead to update our home page which we alluded to earlier this year. The update will likely be implemented and undergo rigorous testing over the next 24-72 hours. During this time frame, all of the internal links will be tested to ensure they are working properly and point to the correct destinations. None of the category landing pages or product pages will be affected by this update. You may experience some issues viewing our web site and/or placing orders during this time frame so we would appreciate it if you could bear with us until the home page has been updated.

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Tales of Transparency: Memorial Day Snippets

Hobby Master’s 1:72 scale US Navy Douglas SBD-3 Dauntless Dive-Bomber – Lt. Richard Best, VB-6, USS Enterprise (CV-6), June 4th, 1942 “Battle of Midway”

As we head into the all-important Memorial Day weekend, I thought we’d share some items with you that, while undeserving of their own separate news story, still needs a short mention nonetheless.

For openers, we’re still awaiting delivery of several Neo Dragon Armor items. These were originally scheduled to arrive this week but have been held up in customs for routine inspection. Dragon has been good about keeping us informed whenever this happens and will no doubt let us know when they have been finally cleared for shipment. I guess good things come to those that wait.

We’ve received a number of new items as we head into the weekend, including the May shipment of Hobby Master aircraft and another cache of DeAgostini Kriegsschiffe warships. There isn’t much more we anticipate coming in this month unless, of course, we stumble upon a surprise announcement that throws us into a tizzy.

Forces of Valor’s 1:32 scale German Sd. Kfz. 186 Jagdpanzer VI Jagdtiger Heavy Tank Destroyer with Porsche Suspension – “314”, 3.Kompanie / schwere Panzerjager Abteilung 653, Germany, March 1945 [Bonus Maybach V-12 HL 230 P30 Engine]

While not completely worthy of a full FOV update, Waltersons, nevertheless, posted an image for their upcoming Jagdtiger with Porsche suspension. This is the second 1:32 scale Jagdtiger to be released; the first being a tank destroyer mounted atop the more common Henschel suspension. Other FOV updates included information concerning their mid-production Tiger I tanks. We’ve posted preliminary images on our web site based upon some research we conducted. Obviously, product photos will be added once they are uploaded to the FOV web site.

Regarding the COVID-19 pandemic, things are finally settling down here in New York. We’re based in the borough of Queens, the hardest hit county in the entire nation. For a time, all we heard were ambulance sirens wailing up and down the thoroughfare where we are based, even late at night when sirens are typically muted to let everyone sleep. It was a tad disheartening, knowing that many of our neighbors were likely being transported to nearby hospitals sorely in need of medical attention. In any event, many retail establishments are scheduled to re-open shortly, which will help to mitigate the collateral effects caused by the pandemic. We’ve been through 9/11, Hurricane Sandy and now the opening salvo of the COVID-19 pandemic, which could come back to haunt us later this year unless measures are put in place to roll back its effect.

That’s it for now. As always, have a happy and healthy weekend and most of all, stay safe. Oh, and don’t forget that Father’s Day is just around the corner.

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Tales of Transparency: The Motor Pool Blog

Any one that follows our blog has probably recognized that we’ve run into some issues over the past week. Essentially, our blog hosting solution “lost” our posts from January 7th, 2020, onward and has been unable to restore them. Earlier today, our blog was completely inoperable so we had to open yet another ticket aimed at restoring our blog posts. Strangely, the blog hosting solution was able to re-publish the site and restore all of our information up to March 29th. We’re not sure if they will be successful in restoring all of the remaining missing files so we thought it best to update everyone here and now in case the blog should run into further problems.

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Tales of Transparency: New York and the Coronavirus

I thought we’d give everyone a short update regarding the Coronavirus and its impact on our operation. We are still open for business although we are working from home, updating our web site and continuing to fill orders as expeditiously as possible. We have temporarily suspended all inbound shipments to us for the balance of March so that we can get a better sense of the impact the pandemic has on our business and the populace in general. We are filling orders as best we can and still accepting orders through our web site as well as our marketplace sites (Amazon and eBay). All of the major couriers (USPS, UPS and FedEx) have been deemed essential services, still picking up outbound orders from us in a rather routine fashion. We have temporarily done away with Prime and free shipping options on Amazon in favor of standard shipping, since the free shipping oftentimes requires us to hand deliver packages to Staples, our UPS drop-off location, before their final pick up of the day. That said, Staples sent out a notification earlier this week indicating they are closing their stores earlier than normal at 6pm, which means they cannot guarantee that the local UPS driver can make their daily pickups, which is typically scheduled for around 5:30pm.

New York has been adversely affected by the Coronavirus and New York City, where we are based, has been particularly hard hit over the last several weeks. Its still a mystery as to why we have been affected well out of proportion to the rest of the country, although the density and diversity of the city’s constituency could have something to do with it. On any given day, we can hear ambulance sirens wailing away on a regular basis as they attempt to respond to calls of distress. We are practicing social distancing as best we can and have been forced to make some changes to the way we operate so that we can still serve our clientele in an acceptable manner.

We also recognize that many of you have been frustrated of late, waiting for items you may have pre-ordered some time ago. With that in mind, I want to address that issue as best we can.

We sell collectibles — we do not make them, distribute them or in any way have a hand in getting product to market apart from shipping out said items as soon as they arrive at our facility. Its frustrating to have to repeatedly stress this point to everyone, particularly during this crisis. The outbreak of the Coronavirus has and will continue to have a huge impact on the supply chain. In many instances, factories in eastern Asia were shut down for weeks on end, their workers unable to report for work. When that happened, our forecasts for the arrival of certain lines went out the window. Fortunately, as we understand it, those factories hardest hit by the contagion are back up-and-running with few new cases of Coronavrius having been reported over the last several days. Apparently the drastic measures the Chinese government instituted seemed to have worked, an encouraging sign despite all of the hardships they had to face. Those very same measures are now being mandated here in New York, which has significantly hampered operations for a great many businesses.

For some reason, however, there are a handful of patrons that seem to think that the Coronavirus shouldn’t have an impact on our business and that we are simply sounding a false alarm, using the contagion as an excuse for the delay of certain items. If that were true, then other retailers would have in their possession the very same items that we are indicating haven’t arrived, and are therefore able to serve their clientele while we are unable to do the same. This is not the case. Period. Secondly, by placing an order early or paying in advance by using PayPal or AmazonPay, it does not mean you somehow move to the front of the line and get the product quicker than someone that followed our directions. In point of fact, we have always indicated that the best way to pre-order an item is to use a credit card. By doing so, you are not being charged until the item comes in and ready to go out. I’m not at all sure why this seems to be a recurring problem for us, especially at the height of the pandemic. I can certainly understand your frustration for having to wait a lengthy period of time, but if you just took the time to read our First-Time User information or examined the product’s listing, most of these concerns could be addressed from the get-go, without ruffling any feathers or fraying any exposed nerves.

To sum up, we certainly appreciate your business and hope you understand that these are trying times for us, our neighbors, local community and nation as a whole. We ask that you be patient as everyone does their best to address the pandemic as best as they could. Making unnecessary assumptions or presuming that nothing is happening at our end does not help. If you cannot wait, take up crocheting, watch a movie or give your loved ones a call. That would be productive for any number of reasons.

Since opening our doors in 2000, we’ve been through 9-11, Hurricane Sandy and now the Coronavirus. I have every confidence in the world that we will get through this latest problem. I even see the light at the end of tunnel despite having to presently navigate through our darkest days. After all, New Yorkers are a hearty people despite what some people might think of us because of our brusque manner. But to have to address utter silliness and impatience during this latest issue to have befallen New York is simply unacceptable. There you have it. Blunt and to the point. A true New Yorker. Thank you.

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