Whispers

Friends, Romans, Countrymen…

Friends, we are starting to run into the same issues we’ve warned you about since our inception — customers placing a single order that combines in stock merchandise with pre-orders. Now, its one thing if the pre-ordered merchandise is due out soon. Generally, it means we will pull the items we do have in stock, set them aside, then simply wait for the pre-ordered merchandise to arrive so we can fill the order completely. This reduces our shipping costs as well as yours.

Unfortunately, there are a number of customers that are not following our ordering guidelines and are instead combining items we have listed as being available with items not due out for several months. I can understand your eagerness to order what is probably a highly coveted item but it creates chaos for us because it ties our hands for an indeterminate period of time. As I’ve indicated previously, we will not hold merchandise/orders for more than a couple of weeks. Its either take delivery of your order or we will cancel it outright.

Please people, look at the dates of availability for each new item before placing an order with us. While I can understand wanting a particular item for whatever reason, do so by placing a separate order for it then place a second order for the items marked as being in stock. Thank you for your cooperation and together we can cut down on the number of problem orders we receive.

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The Forces of Valor Update: Two Steps Forward, One Step Back

Forces of Valor’s 1:700 scale Royal Navy Invincible Class Light Aircraft Carrier – HMS Invincible (R05), Falkland Islands, 1982 [Full Hull Version]

We’re happy to report that our latest shipment from Forces of Valor went off without a hitch. This shipment, as you likely know by now, included all of the newest products that had been originally earmarked for a late 2023 arrival but, for various reasons, was delayed until early February. Their newest M4 Sherman tank — Julia — has already sold out and we are currently awaiting a second delivery so that it can be re-stocked. Unfortunately, the advent of Chinese New Year will likely delay this follow-on shipment until the end of the month, perhaps longer if it takes Waltersons a few days to get back in the saddle after returning from “the Year of the Dragon.” We still have a few pieces left of the other items comprising this shipment but expect them to sell out too if the next shipment has to be delayed until early March.

Thus far we haven’t heard much about several of the newest projects that were hinted at by Waltersons a year or two ago and have now seemingly gone AWOL. I’m speaking about the 1:32 scale Elefant tank destroyer that was purportedly going to be the newest entrant in their Inside Out series. Likewise, the manufacturer briefly indicated that a King Tiger heavy was tank was in the works but little else was mentioned. A 1:32 scale Opel Blitz ambulance decked out in the Afrika Korps motif was supposed to come to fruition this year but seems to have been shunted to the back burner. Instead, the next cache of products — likely slated to arrive in April — looks to include the on-again off-again HMS Invincible aircraft carrier, a 1:72 scale AH-1Z Cobra attack helicopter, two F/A-18 Hornets, a pair of F-4 Phantom fighter-bombers and some assorted accessories. Its a good bet that the acquisition of Greenlight Collectibles last year has affected Watersons’ release schedule for its Forces of Valor lines and, quite possibly, resulted in a reapportionment of resources as they grapple with both the FOV line and Greenlight’s own proprietary product lines. We thought that some new products would be shown at the 2024 Nuremberg Toy Fair but our hopes were dashed when we viewed a video of their booth which didn’t show anything new or unexpected.

We know this isn’t what you want to hear in light of all of the recent delays and issues that have cropped up in the wake of the Greenlight Collectibles acquisition and hope that our next installment of the Forces of Valor update will have more exciting news to share with you. Peace out.

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Hobby Master Revs Up its Engines for the Spring

Hobby Master’s 1:72 scale notional examination of a Ukrainian General Dynamics F-16C Viper Fighter

With Chinese New Year just a scant two weeks away, it appears as if Hobby Master is cranking up its production line and passing along imagery for many of its upcoming products. Keep in mind that Chinese New Year runs from February 10th-24th, so its important they get a head start on its spring line up if they are to meet their monthly production goals. We expect additional product photos will be provided as the holiday draws nigh as well as gain a clearer sense as to when their February models are due to reach the market place.

Of particular note is this upcoming F-16 Viper currently being flown by a cadre of Ukrainian pilots in Arizona and elsewhere ahead of their deployment and use in eastern Europe. The Ukrainian air force has repeatedly used this type of digitized camouflage scheme on other aircraft so its a good bet that this notional scheme will don their aircraft once they have completed training and returned home.

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The Forces of Valor Update: The People Have Spoken

Forces of Valor’s 1:32 Scale US M24 Chaffee Light Tank – Company D, 36th Tank Battalion, 8th Armored Division, Rheinberg, Germany, March 1945

In the past, we’ve reserved our Forces of Valor updates for discussions on new merchandise either just hitting the air waves or expected imminently. However, given the issues we’ve faced with this manufacturer over the past few months, we thought you might like to know where we stand with them and how it ultimately affects everyone’s orders going forward. On January 25th, we received our re-stock shipment and, apart from one minor problem where they over-shipped us a model kit, all seemed well with little need for immediate follow up. Whew!

We also learned that they are currently moving their Forces of Valor inventory from one public warehouse to another, the latter better situated to receive and ship out orders to the vendor’s clientele. This new warehouse has a proven track record of getting out orders on time and with little incident. As strange as it may sound, however, the new public warehouse is located over 1,000 miles away from their current warehouse in Indiana, a stone’s throw away from Greenlight Collectibles, and originally designed to handle the overflow of inventory resulting from the Greenlight Collectibles purchase before the resulting turmoil. Its not clear if this is a permanent arrangement or one designed to last for just a few months until a more workable strategy has been put into place. At any rate, we’ve placed our order with them for all of the new merchandise they’ve supposedly received and are keeping our fingers crossed that it can be shipped out by the tail end of January so that it arrives at our facility the first week of February.

In regards to new merchandise being announced, the manufacturer has updated their Chinese web site, which now has several new scenic sets, accessories and other product listed and we presume ready for a Spring release. With the Nuremberg Toy Fair right around the corner, we’re hoping that more new items will be added to the site along with reliable release dates we feel confident they can adhere to further down the road.

In the mean time, if you’ve placed a pre-order for the merchandise slated for February, hang in there a little while longer until we can receive and turn around all of the orders we’ve received to date.

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The Forces of Valor Update: We the People

Forces of Valor’s 1:32 scale US M4A3(76)W Sherman Medium Tank with VVSS Suspension – Sgt. Daniel “Buttons” Cardell, “Julia”, 761st Tank Battalion “Black Panthers”, Task Force Rhine, Germany, 1945 [Bonus Ford GAA V-8 Engine]

Waking up every day in the wee hours of the morning becomes a tad disheartening when we go through our emails to determine if our Forces of Valor shipment has, well, shipped. We placed an order with them over two weeks ago and have been sitting on our hands ever since, waiting patiently for a response that never seems to come. Today, we received a short message from Waltersons indicating that our restock order was going out either today, Thursday, or Friday, and that its tracking information would be passed along to us just as soon as the shipment was processed and sent on its way. Frankly, we’ve heard all this before and still no explanation has been provided as to why our shipment has been in hibernation for so long other than to say its sitting at a public warehouse. The manufacturer also went on to say that they are moving their product to a different public warehouse that has promised it can handle their shipments in a more expeditious manner. Bear in mind that the last shipment we received from them was way back in October and it was completely screwed up, with no explanation as to why it was sent out in such a sloppy manner. I’ve gone on record to say that in my 45 years of doing business after graduating college, and wearing multiple hats in the business world from salesman to store manager, buyer to merchandise manager, I have never seen a situation as poorly handled as this, with no communication from the owner as to why we have been placed in this unenviable position for such a long period of time.

As I’ve previously indicated, we will wait and see what this shipment looks like before placing an order with them for all the new merchandise they claim to have ready for dispatch. Paying thousands of dollars up front for an order only to have to chase it down for weeks on end isn’t my idea of ushering in the New Year. I know its not what a lot of you want to hear but we have to protect our investments — even with our suppliers — and be assured that what we order is what we will get despite what the manufacturer says in their communiques. If what they say is true, we should have this shipment by the tail end of January and, at that time, will place an order for their newest merchandise that is supposedly in stock. If they can address that to our satisfaction, then the new merchandise will likely arrive in early February.

Not much has been announced by the manufacturer as to what we can expect for the balance of the year. They’ve made previous product announcements over the years that simply haven’t come true, so having our hopes dashed time and time again isn’t new to us even when we pray things will change. In the seven or so years we’ve been doing business with them, lots of products have been hinted at that never came to fruition, shunted to the back burner for all sorts of reasons. Its become a tedious affair listening to pie-in-the-sky optimism with little to show for it. One the plus side, I’m over my sciatica. Yay! Happy new year!

Update: On Friday, our order has reportedly shipped and tracking information confirms that it is on the road. The delivery date is currently scheduled for Thursday the 25th. Once we inspect the shipment and note any errors we will then submit our order for their new merchandise. Again, we have no way of knowing if the new merchandise will be processed and shipped out on time but we will create a separate blog post to track its progress.

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Better Late than Never

Forces of Valor’s 1:32 scale US M4A3(76)W Sherman Medium Tank with VVSS Suspension – Sgt. Daniel “Buttons” Cardell, “Julia”, 761st Tank Battalion “Black Panthers”, Task Force Rhine, Germany, 1945 [Bonus Ford GAA V-8 Engine]

Typically, as the holiday season draws to a close, we take stock of what items are still expected to arrive by year’s end, all in an effort to provide the greatest selection of merchandise available even after the holidays have come and gone. This year, we still have quite a few re-stocks and new items scheduled to show up in the waning weeks of 2023 and into the New Year, many of which people have been waiting for for several months running.

Neo Dragon Armor’s 1:72 scale German Early Production Sd. Kfz. 171 PzKpfw V Panther Ausf. G Medium Tank – “Black 112”, Unidentified Unit, Prussia, 1945

In the case of Forces of Valor, we are expecting a re-stock order to arrive by the end of this week, barring any last minute unforeseen issues with either the weather or the supply chain. Said shipment includes several of their most recently released warships as well as a number of 1:32 scale tanks that we ran out of during the holiday rush. Waltersons, the manufacturers of the line, claims that a shipment of long-awaited new items is due to reach them over the next few days. Rather than hold up our re-stock shipment, we elected to have them shipped to us first, followed by the new product, which is currently on track to reach us by either the first or second week of January. This follow-on shipment will also include another cache of “Cobra King” Shermans, which have become their most popular vehicle in 2023.

JC Wings’ 1:72 scale US Navy Vought A-7E Corsair II Attack Aircraft – VA-93 “Blue Blazers”, USS Midway (CV-41), 1979

Another distributor reports that a very large shipment of Neo Dragon Armor 1:72 scale military vehicles are also winging their way to us and is hopefully hitting our loading dock by the end of this week. This shipment includes a vast array of Abrams, Panther, Jagdpanther and Tiger I heavy tanks, all of which are denoted within are Product in Transit section. In addition, a second JC Wings A-7E Corsair is scheduled for release, as are a number of Panzerkampf 1:72 scale armor re-stocks. Needless to say, we’ll update our New Arrivals section once they arrive and get them out-the-door just as soon as they’re checked in and ready for outbound shipping.

We’re still awaiting news if the December Hobby Master shipment is on track for a late December fly-over or if it has been shunted into early January. We’ll pass along this information just as soon as we catch wind of it. Enjoy!

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Shipping to Australia and New Zealand

Over the last year or so, we suspended shipments to both Australia and New Zealand. There were several reasons for this decision — most notably the cost of shipping, particularly for larger items where the shipping fees could and were eclipsing the cost of the item itself. Together with VAT or customs fees, we were beginning to wonder why anyone would choose to use us to place their orders instead of sourcing product from an Australian or East Asian dealer.

At the other end of the spectrum, some customers were routinely asking us to find cheaper methods of delivery. Simply put, the USPS offered and continues to offer the cheapest rates available, with FedEx and UPS coming in a distant second and third. Gone are the days of surface mail or inexpensive air mail where we could ship an item around the world at an acceptable rate. Today, the cost to ship to Australasia is vastly prohibitive, so trying to attract and retain customers from “down under” no longer made sense.

Additionally, there were some customers who would place larger pre-orders for all sorts of items due out at varying intervals in time. They would then expect us to bear the cost of shipping each and every item individually citing the initial shipping fee that appeared on their invoice as a means of covering the cost of shipping out each item separately. Simply put, that is untenable and we would, in fact, be losing money if we elected to accept those orders. The only way that would or could work for us was if the customer kept their credit card information on file with us and permit us to charge them as each item arrived. Again, an iffy proposition for everyone concerned.

As a temporary solution, we’ve decided to resume shipping to both Australia and New Zealand for in-stock items only. We will not accept pre-orders, back orders or anything else not available at the time the order is placed. Remember too that Australia and New Zealand are twelve hours ahead of us, so we are unable to review an overnight order until the next day.

We recognize that this isn’t a perfect solution, but one we can deal with so long as the customer is okay with it too. Going forward, any pre-orders or back orders we receive will be cancelled outright unless we know for certain that the merchandise is expected shortly, and by shortly we mean over the next 30-days so that the authorization code we receive from the bank at the time the order is placed is still active. Otherwise we will simply point the customer back to this blog post as our reason for cancelling their order. Sorry, but that’s the fairest system we can come up with…

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Ebay Entices Shoppers with a 20% Off Coupon

Looking to juice sales ahead of the start to the holiday season, eBay announced today that they were offering a 20% off coupon, eligible for select categories. The Toys and Collectibles category was included in the deal meaning you can save a further 20% off of our already discounted prices for in-stock merchandise. Naturally, there are terms and conditions of sale. The first is that the sale ends on Sunday, October 22nd; the second is that there is a $500 rewards ceiling and the third appears to be a two times usage limit. So, if you want to maximize your savings, make sure to place as many items in your shopping cart at once before checking out to get the biggest bang for the buck.

Make sure to enter the coupon code HEADSTART at checkout. Lastly, this discount can only be used on the eBay selling platform.

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Corgi Revisits its Launch Calendar

Corgi’s 1:72 scale RAAF English Electric Canberra Mk.20 Light Bomber – No.2 Squadron, Phan Rang Air Base, South Vietnam, 1969

In an effort to become more current and reduce the time it takes to get product to market and into the hands of would-be collectors, Corgi announced last week that all upcoming products will be announced to the public as well as the trade one week before they are actually released. This represents the third time Corgi has decided to change their product announcement plans, moving from a yearly showing, to a quadmester and now virtually a day-and-date release schedule.

While we applaud their decision to maintain marketing momentum from product announcement to its actual release, the problem is that the trade isn’t quite as nimble as the manufacturer, oftentimes taking days or even weeks to formally list a new item to their web site. This becomes even more acute when the announcement occurs in conjunction with major showing events such as International Toy Fairs. Moreover, Corgi has, in the past, oftentimes taken weeks to post images for a new product. In the case of their RAAF English Electric Canberra Mk.20 Light Bomber – No.2 Squadron, Phan Rang Air Base, South Vietnam, 1969, the item was first debuted back in July yet product photos didn’t surface until mid September. As a result, its difficult for a dealer to forecast their pre-order needs when they cannot so much as show what the item will look like to their clientele.

So, for this strategy to work, Corgi has to ensure that product and marketing materials are available at the time an announcement is made, and, more importantly, give the trade a bit more time to get new items up and listed properly. A better formula might be a one-month window, which allows dealers, marketers and other entities a bit more time to work out the logistical issues that inevitably crop up each time a new item pops up on the radar.

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Model Maintenance 101

While surfing the web, I recently came across a post where someone asked about the best way to clean off a model. Personally, I don’t have all that many models on display in my home or office for fear of bumping into them and watching them fall to the floor as a pile of junk. What few I do have on display I semi-regularly wipe off with a clean rag or give them the once over with a keyboard air duster, which, as it turns out, aren’t ideal ways of keeping them in the best of shape.

So, I decided to see what the pros on YouTube suggest doing and share their insight after facing much the same problem. A shout out to Model Car Muse for his advice and hope it helps keep everyone’s collection in tip top condition,

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