Earlier this week, we enabled eBay’s AI feature within their messaging app. This means that if you have a question for a seller such as ourselves, eBay will attempt to field your query automatically by answering basic questions using our listing’s description to see if the answer is readily apparent. I’m assuming that if you require a detailed answer it will then forward your question to us so we have some input and can respond more appropriately. We’re running this app over the course of the next couple of months to see how well it does before letting it loose for the holiday season. If you feel the app isn’t working as promised, you can always reach us at Support@themotorpool.net or by phone at (813) 406-5649 during normal business hours.

I’m not certain if their messaging app will attempt to negotiate with a buyer who may be seeking to make an offer for an item. Bear in mind that we do not accept offers. Our posted prices are fair and competitive. In most instances we offer a generous 10% discount and, where applicable, free shipping, so there’s no point for us to entertain low-ball offers.

Here’s a recent example of how the eBay AI handled a customer’s inquiry: